Customer support and customer experience jobs at ImagineArt

Millions of people create with ImagineArt, which means questions about billing, credits, failed generations, integrations and agents arrive around the clock. Our customer experience team answers them, and then builds systems so fewer people have to ask.

Customer Support Specialists (L1 and L2)

What you'll do:

• Answer L1 questions on billing, credits, refunds and how-to
• Investigate L2 issues such as failed generations and payment errors
• Write clear bug reports for engineering
• Build macros, chatbot flows and routing, and train our AI support bot
• Write and improve help-centre content

Tools: Intercom, Zendesk or Freshdesk, ChatGPT and Claude, Zapier, Make or n8n, Jira or Linear, Stripe, App Store and Google Play billing.

Experience: usually 2+ years in support.

Customer Experience Engineers

What you'll do: own the support experience end to end with an engineer's product depth. You'll solve the hardest cases (failed generations, stalled agent runs, broken integrations and deployed sites, billing edge cases), reproduce bugs for engineering, design AI-first self-serve support and severity tiers, and run a weekly voice-of-customer readout.

Tools: browser dev tools, REST APIs, OAuth, webhooks, SQL, Python or JavaScript, Stripe, Mixpanel or Amplitude, Discord.

Experience: 4+ years in technical support or support engineering.

Customer Success

What you'll do: own retention and expansion for teams and technically sophisticated customers, build playbooks, decide what's high-touch versus self-serve, and turn customer feedback into product input. Senior customer success roles also hire and coach the team.

How to stand out

• Show you fix root causes. A process you automated or a recurring issue you eliminated.
• Be technical enough. Reading logs and testing APIs helps in every CX role here.
• Write well. Most support is writing, so clarity and empathy matter.

Frequently asked questions

Does ImagineArt hire customer support in Islamabad?

Yes. Customer Support Specialists (L1 and L2) and Customer Experience Engineers work on-site at our Islamabad office, supporting users around the world.

What is the difference between support specialist and customer experience engineer?

Support specialists handle the majority of user questions and build automations. Customer experience engineers take the most technical cases, such as failed generations, agent runs and integrations, reproduce bugs and fix problems at the root with engineering.

What tools does ImagineArt's support team use?

Intercom, Zendesk or Freshdesk, AI assistants like ChatGPT and Claude, automation tools like Zapier, Make and n8n, Jira or Linear for bugs, and Stripe for billing.

Is customer support a path into other roles at ImagineArt?

It can be. Support gives you deep product knowledge, and growth here follows impact. People who fix root causes and build systems tend to grow fast.